- Scope of Policy: This return policy applies to any dissatisfaction or issues related to the services provided by J's Power Washing Solutions. We strive for complete customer satisfaction and aim to address any concerns promptly and effectively.
- Notification of Concerns: Clients must notify us of any dissatisfaction or issues with our services within 24 hours of the completion of the job. Notification should be provided via phone or email, detailing the nature of the concern and any relevant information.
- Evaluation and Resolution: Upon receiving notification of a concern, we will promptly evaluate the issue and, if necessary, schedule a follow-up visit to assess the situation in person. We will work diligently to resolve the issue to the client's satisfaction, which may include re-performing the service or providing alternative solutions as deemed appropriate.
- Exclusions: This return policy does not cover dissatisfaction or issues arising from factors beyond our control, including but not limited to, pre-existing surface defects, structural weaknesses, or adverse weather conditions. Additionally, any modifications or alterations made to the cleaned surfaces after our service will void this return policy.
- Refund Policy: In cases where a satisfactory resolution cannot be achieved, we may offer a partial or full refund at our discretion. Refunds will be issued via the original payment method or by other mutually agreed-upon means.
- Client Responsibilities: Clients are responsible for providing accurate information regarding their concerns and allowing us reasonable access to evaluate and address the issue. Failure to cooperate or provide necessary information may impact our ability to resolve the concern satisfactorily.
- Governing Law: This return policy shall be governed by and construed in accordance with the laws of Brevard County, and any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Brevard County.
By engaging our services, clients acknowledge that they have read, understood, and agreed to abide by this return policy. We are committed to ensuring the highest level of customer satisfaction and will make every effort to address any concerns in a timely and professional manner.